Privacy Policy

Last updated: 2026-02-15

We value your privacy and want you to feel confident when using our website and online store. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Who We Are

We are Alpaca Soft and Naturals, a small business based in Oregon, USA. We operate this website and online store to share information, publish blog posts, and offer products, alpaca breeding, and alpaca experiences to customers within the United States.

You can contact us at: AlpacaSoftandNaturals@gmail.com

What Services We Provide

Through this website, we provide:

• An online store powered by Ecwid (Lightspeed)
• Blog posts and articles with WordPress comments enabled
• Optional newsletter sign‑ups
• General information about our products, services, and business

We use trusted third‑party tools to operate the site, process orders, calculate taxes, manage shipping, improve performance, and maintain security.

1. Information We Collect

Information You Provide Directly

We collect information when you:

• Create an account or make a purchase through our store (Ecwid / Lightspeed)
• Enter a billing or shipping address
• Leave comments on blog posts
• Sign up for a newsletter
• Contact us directly
• Submit forms (WordPress Forms Lite — currently not in use)

Information Collected Automatically

We may collect:

• Anonymous usage data through Google Site Kit (Google Analytics)
• Security‑related technical data through Wordfence
• Cookies and similar technologies used by WordPress, Ecwid, and plugins
• Basic device and browser information for site functionality and security

2. How We Use Your Information

We use your information to:

• Process orders and manage your account (Ecwid)
• Calculate taxes based on your ZIP code (Ecwid tax tools)
• Estimate shipping costs and generate tracking numbers (Ecwid + USPS integration)
• Allow you to post comments on blog posts
• Improve site performance and understand general usage trends (Google Analytics)
• Protect the website from malicious activity (Wordfence)
• Optimize content for search engines (All‑in‑One SEO)

We do not sell or rent your personal information.

3. Cookies and Tracking Technologies

Our website uses cookies to:

• Enable essential site functions
• Support secure browsing and threat detection
• Provide analytics that help us understand how the site is used
• Improve SEO and site performance

You can manage or disable cookies through your browser settings.

4. Third‑Party Services

We rely on trusted service providers to operate our website:

Ecwid (Lightspeed) – Store Platform

Ecwid processes information needed to operate the store, including:

ZIP Code Tax Calculation

Used to automatically calculate applicable sales tax.

Shipping Calculations and USPS Integration

Used to estimate shipping costs, generate labels, and create tracking numbers.

Payments

All payments are handled securely through Ecwid’s integrated payment providers. We do not receive or store your full payment card details.

Accounts and Newsletters

You may create an account or sign up for a newsletter using your email address. We can see your email address but do not have access to your password or payment information.

Google Site Kit (Google Analytics)

Collects anonymous usage data to help us understand site traffic. We do not share anonymous usage data with third parties beyond what is required for analytics functionality.

Wordfence

Provides firewall protection, malware scanning, and security monitoring.

All‑in‑One SEO

Helps optimize site content for search engines. This plugin does not collect personal information from visitors.

WordPress Forms Lite

Currently inactive. If activated, it may collect information you submit through forms.

5. Comments

When you leave a comment:

• WordPress collects the data shown in the comment form
• Your IP address and browser information may be used for spam detection
• A hashed version of your email may be sent to Gravatar to display a profile image (if you use Gravatar)

6. How We Protect Your Information

We use industry‑standard security measures, including:

• Wordfence firewall and malware scanning
• Secure hosting infrastructure (Hostinger with LiteSpeed)
• HTTPS encryption for all data transmitted between your browser and our site

7. Definitions

To keep things clear, here are a few terms we use:

• Personal Information – Any information that identifies or relates to an individual (such as your name, email, address, or IP address).
• Service Providers – Third‑party companies that help us operate our website, store, analytics, or security features.
• Cookies – Small files stored on your device that help websites function and remember your preferences.
• Processing – Any action taken with your information, such as collecting, storing, or using it to provide services.

8. We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information. Some service providers process information on our behalf to operate the store, calculate taxes, manage shipping, or improve site performance, but they may not use your data for their own marketing or resale.

9. State‑Specific Rights

We are based in Oregon and follow applicable U.S. privacy and consumer protection laws.

If you live in a U.S. state that grants additional privacy rights (such as California, Colorado, or Virginia), you may have the right to:

• Request access to the personal information we hold about you
• Request deletion of your personal information
• Request correction of inaccurate information
• Request a copy of your data in a portable format

To make a request, contact us at AlpacaSoftandNaturals@gmail.com. We will respond in accordance with applicable laws.

10. Your Choices

You may:

• Update or delete your Ecwid account information
• Unsubscribe from newsletters
• Disable cookies through your browser
• Request access to or deletion of your data (see above)

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

AlpacaSoftandNaturals@gmail.com 402 N 3rd Ave, Stayton OR, 97383 USA